For an individual client who has purchased a course of treatments (6 or more sessions), we have a strict 24 hours policy to cancel or rearrange, otherwise the booked treatment will be lost.If making a booking for a third party it is your responsibility to ensure that person/s can attend the appointment and is aware of our terms & conditions, and the cancellation policy. Please note that these terms and conditions apply for appointments made for you or on behalf of a third party.So please give us a call before this time if you need to cancel or re-arrange your bookings to prevent us asking for a payment which we can either do by issuing a voucher so that you can redeem the treatment another time or by Mpesa. Group booking (of more than 4 people) for the whole/any part of the group, require 48 hours notice. We have a strict 24 hours cancellation policy.In the event that we ask a client to leave we will retain full payment for their treatment/s regardless of whether the treatment/s has been completed. We reserve the right to ask clients to leave if they or those accompanying them behave in an inappropriate manner or disturb the treatments of others in the Spa.We take no responsibility for any errors or problems arising from a failure to advise us of a change. If your circumstances change (including name, address, contact details, medical conditions, etc) you must inform us.Your consultation form is a confidential document and its contents will not be disclosed to third parties unless otherwise stated or in the event of fraud, illegal behavior, etc.We take no responsibility for damage to individual’s belongings whilst on the premises.It is a client’s responsibility to raise medical conditions with us at the time of booking so that we can confirm the requested treatment is not contraindicated.In some circumstance a client may waive their rights by signing a disclaimer stating that they are happy to continue with treatment despite being advised that there is a potential contraindication. Certain treatments are contraindicated by some medical conditions.- A client being under the influence of alcohol, drugs, etc.- A client abusing a member of staff physically, emotionally, verbally or in any other way.- A client engaging in inappropriate behavior or making inappropriate requests of a therapist. - A client declaring a previously undisclosed medical condition that contraindicates their treatment/s. We reserve the right to alter, refuse or terminate a treatment, without a refund, in the event of:.Lateness for your appointment may shorten the length of your treatment(s) with full payment accepted.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |